Organisations have used SML in different ways. Cable and Wireless used it to foster development in a variety of regions of the world including Europe, North America and the Middle East. They also found that the approach was especially valued by technical staff, secretaries and administrators as well as by managers.

PPP healthcare similarly found that having launched SML with senior managers, their front line customer service staff valued having the same opportunities for development. On the other hand Arun District Council started SML with middle managers and then extended the process to all senior managers and Directors (including the Chief Executive). Sainsbury’s used SML as a basis for a major shift in the role of Personnel and all their over six hundred personnel professionals went through a nine month programme.

All the SML programmes in the Organisations mentioned had in common a carefully thought through design that had to be well managed. SML needs to be part of a strategic approach to development and it needs the focused commitment of senior people in order to make it happen effectively.

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